$ whoami
Director of Technical Operations | TechOps, DevOps, FinOps, Service Delivery, and Team Leadership
Dutch technical operations leader based in Germany with a background spanning hands-on engineering, operational design, outsourcing, financial services, cloud infrastructure, internal tooling, and people management.
01 // whoami
I have spent my career operating at the point where technology, service reliability, people leadership, and business delivery meet. My background ranges from classic system administration and infrastructure to operational tooling, monitoring, process design, incident management, and organizational scaling.
I am strongest in environments where things need to be built, stabilized, redesigned, or scaled with a pragmatic engineering mindset and direct operational ownership.
Since 2026, I have also been operating my own Kleingewerbe under the name Willem Visscher - IT Services.
| Language | Read | Write | Spoken |
|---|---|---|---|
| Dutch | Native | Native | Native |
| English | Fluent | Fluent | Fluent |
| German | Fluent | Proficient | Fluent |
| Bulgarian | Insufficient | Insufficient | Conversational |
02 // experience
SaaS and payments solutions in the automotive industry
Responsible for complete technical operations outside development: DevOps, TechOps, IT Service Desk, and Business Operations. Built and redesigned departments, structures, tooling, and operational foundations to support future hyper-scalability.
Digital financial services, payment service provider
Owned technical operations, SLA and KPI tracking, internal tool development, monitoring, on-call and incident management, change management, partner operations, 3rd-level support, and FinOps. Also led the tooling and monitoring engineering team as principal engineer during the final period.
Digital content delivery, B2C
Managed digital content delivery, transcoding, DRM-based streaming workflows, metadata, content uploads, and troubleshooting of content delivery tooling and CMS processes.
Global service desk, B2C
Identified and managed high-value customers in the Dutch and Belgian market through gameplay and spending analysis, with direct account management responsibility.
Technical support, customer care, finance and accounting outsourcing
Led delivery, client communication, recruitment, process design, training, escalations, WFM scheduling, reporting, quality systems, and startup transitions for teams supporting brands including Jamba, McAfee, and Dell.
Technical support centre, B2B and B2C
Negotiated KPIs, analyzed performance and training needs, created knowledge materials, maintained technical QA, ran train-the-trainer programs, and managed the test lab across three geographies.
Technical support centre ISP, B2C
Handled VOIP support, second-line troubleshooting, and crisis-team work for nationwide product implementation issues and service solution development.
Computer solutions and retail, B2B and B2C
Designed and maintained SMB network and server solutions, repaired and installed systems, and led field operations while translating business needs into practical hardware and software solutions.
Computer store, B2B and B2C
Held end-to-end responsibility for branch operations, technical repair, stock, purchasing, sales, hiring, and daily people management.
03 // skills
mac windows linux ubuntu xubuntu debian slackware Server2003 Server2008
proxmox docker docker swarm/compose lxc ecs virtualbox nginx apache postfix dovecot sieve
pfsense opnsense SES VPC subnetting VLAN VPN openVPN WireGuard
python bash powershell basic assembler php html lua lsl
trac phabricator xwiki wiki.js jira confluence sphinx git gitlab big query OTRS DocuShare Sharepoint
elasticsearch prometheus loki grafana influxDB ci/cd check_mk nagios icinga munin
techops finops devops process documentation process management process visualization six-sigma lean KPI/SLA/SLI management
basic component level electronic repair
| When | What | Where |
|---|---|---|
| 2000 | Asbestos safety training | Hoogeveen, Netherlands |
| 2000 | Basic safety on the work floor VCA-1 | Hoogeveen, Netherlands |
| 1996 | ARBOUW safety course | Assen, Netherlands |
| 1996 - 1998 | ROC Construction vocational college | Ruinen, Netherlands |
| 1992 - 1996 | LTS Construction techniques | Assen, Netherlands |
04 // extracurricular
At Ahoyworld I served as a core staff member in a gaming community with more than 1000 members, contributing across administration, server operations, project tooling, automation, and game add-on development.
Archive reference: Ahoyworld snapshot
Designed and set up a Jira workflow for a 1000+ member community, including employee and member groups, multiple project types, access structures, and workflow design for coding, moderation, and project tracking use cases.
Built a lightweight home-network proxy and cache server on recycled hardware using Slackware and Squid, running continuously for roughly 1.5 years with filtering and acceleration benefits.
Built a FreeBSD-based gateway and routing setup focused on network control, learning, and long-running operational use in a home environment.
Built and operated a Linux-based multi-drive repository server for personal and community distribution workflows, serving both admin users and a large online community over a period of years.
05 // team principles
These principles are ideas and operating habits developed through years of people management. The titles matter as much as the descriptions: they are meant to shape team culture, execution quality, and the way people think about ownership, systems, and responsibility.
Want to put these on a TV or office screen? Open the fullscreen presentation version and run through the principles one by one.
Open Fullscreen Principles Presentation06 // contact